900 Clairol Reviews | clairol.com @ PissedConsumer

Anonymous

Guest-5508849

Brisbane, Queensland

Wasted time and money on revised Clairol Nice ‘n Easy Root touch-up.

Jan 08, 2024

1.0

NYour product advertising hair root coverage no longer delivers. For many years your company produced an effective hair colouring product.

Since the introduction of the new packaging with the convenient applicator, the hair colouring mixture no longer works. I presume that the company has made changes to the formula in order to make it more convenient for the user.

And the new applicator is definitely more user friendly.

However, as the new formula no longer does the job it was intended to do, then your company has failed, and you have lost me and many other customers. Take the time to read the comments made by many, many, consumers who wasted money on buying CLAIROL - NICE n EASY root touch-up

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User's recommendation: Keep away from this brand, because the claims made on the packet are not true.

Kennis Kwn

Hi I am a long time user of L'mage 799 ultra...

Sep 22, 2023

Hi I am a long time user of L'mage 799 ultra light natural blonde color. I live in a small town ( midland on). There are many businesses that carry Cariol products, however none of these places carry my specific color. I was getting it on line but they no longer have it available either. I'm wondering if this particular color has been discontinued? If not how can I get hold of it? I normally order bulk (10 or more ) so that this isn't an issue. If it has been discontinued is there a replacement that would be a seemless transition. I'd appreciate any direction..thankyou

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Anonymous

Guest-5278179

Ozark, Arkansas

Bad reaction to hair color

Nov 01, 2023

I have used Nice and Easy several times without problems, purchased 2 boxes from CVS last month, I attempted to use one today, started to put it in my hairline, it immediately started burning and itching. Had to wash it out immediately. Very unhappy

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User's recommendation: Beware

Isobel R Fqo

It turned my hair black

Apr 19, 2023

1.5

Clairol - It turned my hair black - Image 2

Clairol - It turned my hair black - Image 3

Clairol - It turned my hair black - Image 4

Original review Apr 19, 2023

So I got the nice and easy 5 medium brown hair dye and my hair was originally a darker brown at the roots and blonder towards the ends, I wanted to just go one colour so I got BROWN hair dye my hair is literally black literally BLACK. I look like a emo its so embarrassing I dont know if they messed up the packaging and but the wrong colour in the box but omg. I noticed when I got some dye on myself and it was dried black and was abit worried I soon washed it off and realised it actually was black.there is a picture of my hair before and after and not to mention how dry and damaged my hair is

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Loss:

Pros:

Cheap

Cons:

I look so awful i want to cry and never go out

Preferred solution: Something to fix my god damn hair!!

Anonymous

Guest-4955521

Johns Island, South Carolina

Discontinued 6A

Aug 15, 2023

2.0

color discontinued. i may have to use something else. 6A is necessary for me. i dont want to mix manufacturers. Guess you lost a customer. i use 6A, 5N, 6N

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User's recommendation: watch out

Sheila S Osc

Just trying to find out if it my be my color product that is making my hair fall out

Jun 14, 2023

5.0

No complaint just inquiring. I like my color hoping it is not what is making my hair fall out. Hoping

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Lisa J Cin

Hair dye I put cream of nature hair in my hair a week ago can I use texture tone hair dye now

Jul 22, 2023

Cream of nature honey blonde did not turn blonde at all so I wanted to have honey blonde hair in stead of honey colored hair now if I use texture tone on my hair on top of this cream of nature honey blonde what would happen to my hair I just did it a week ago with cream of nature hair dye would it take out my hair

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Preferred solution: Can I dye my hair so fast with texture tone hair dye today

Kaliegh Mvm

Miami, Florida

The woman was nice. I need u to make a shampoo and conditioner to go with nice and easy products. Help!

Jun 20, 2023

Help! Make shampoo and conditioner which will work well with your color products that do not make my hair all dry. Help!!!

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User's recommendation: Help

Vonda D Byq

I had very bad reaction to the hair dye

May 11, 2023

My hair dye gave me a very bad reaction to it I got sever contact dermatitis and had to go to urgent care over itbe very very careful with using this hair dye.

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Preferred solution: My money back and an opolgy and to let your product know of my pain and suffering I have I dured

Anonymous

Guest-4377494

Amelia, Ohio

I CANNOT believe a company requires 5$ to reply to a customer that is disappointed in a product that did not include ALL the merchandise that was purchased!!! NO more!

Feb 18, 2023

1.0

No more time to waste on your websight or CLAIROL products! I have NEVER been required to spend 5$ to complain about purchasing a defective product. You have lost a long time customer and gained one that will let your products reputation on customer DISS-satisfaction be known!!!

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User's recommendation: Do not purchase Clairol products!

Amy T Qug |

Harrisburg, Pennsylvania

Unsatisfactory

Oct 05, 2022

2.6

Have often bought Root Touch Up, it is becoming harder to find the shade that I need. Also, I didnt think that the plastic gloves could get any worse, I was wrong. Not only are they so large that only Paul Bunyan can wear them, they are cheap. They are more of a hindrance than a help. I may switch to another product just for convenience.

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User's recommendation: You may want to buy your own latex gloves, the ones provided are useless.

Shan Wor

Shan Wor |

Hamilton, Ontario

I bought 2 bottle of the natural instinct and both of them are no good

Nov 02, 2022

bought 2 bottles of natural instinct colour and neither one is any good wont mix and still white and thick im pissed walmart wont refund me my money said i have to contact you bad enough you changed it to sqeee tube which is a pain in the *** but also not cheap to buy so what do i do to get my money refunded

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Sheila P Rrp

Hair loss

Oct 27, 2022

I have been using this product for over 30 years with no problems. This particular time I experienced hair loss. The person that answered the phone said clairol bears no responsibility for these actions. I WILL BE SEEKING LEGAL ACTIONS!

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Preferred solution: Monetary compensation! The front of my hair is gone DUE TO THIS PRODUCT!!

User's recommendation: I WOULD NO LONGER RECOMMEND THIS PRODUCT!

Khani Fkz

The root touch up Color blending gel did not deliver

Sep 25, 2022

1.0

I had applied the root touch up to my hair roots to cover a small amount of greys at the front and leaving it in for 15minutes but when I washed my hair, it was the same. My small patch of greys didnt even change to a slight light brown. I had bought dark brown as the box described. This is very disappointing!

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Loss:

$18

Pros:

Other hair products had worked as described

Cons:

This too touch up did not work to cover small amount of greys

Preferred solution: Full refund

User's recommendation: Would not recommend

Anonymous

Guest-4055805

Liverpool, England

Hair color went black not blonde

Oct 07, 2022

I am still waiting for response from Clairol I have been using nice and easy 9A for years purchased 2 last week and when I put colour on it turned dark ash colour definatley not the colour I have been using for yea

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Anonymous

Guest-4055837

Liverpool, England

Hair color went black not blonde

Oct 07, 2022

Purchased same colour for years 9A nice and easy blonde same packaging as usual colour turned dark greyish colour sspoke to a lady on phone till waiting for response as yet

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Contact Information

Website:

www.clairol.com

Mailing Address:

251 Little Falls Drive,

Wilmington, Delaware 19808

United States

Phone:

(800) 252-4765

Contact Clairol Customer Service

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Clairol

Clairol Overview

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Top Clairol Reviews

"Just trying to find out if it my be my color product that is making my hair fall out"

"Wasted time and money on revised Clairol Nice ‘n Easy Root touch-up."

Wasted time and money on revised Clairol Nice ‘n Easy Root touch-up.

Hi I am a long time user of L'mage 799 ultra...

Bad reaction to hair color

It turned my hair black

Discontinued 6A

Just trying to find out if it my be my color product that is making my hair fall out

Hair dye I put cream of nature hair in my hair a week ago can I use texture tone hair dye now

The woman was nice. I need u to make a shampoo and conditioner to go with nice and easy products. Help!

I had very bad reaction to the hair dye

I CANNOT believe a company requires 5$ to reply to a customer that is disappointed in a product that did not include ALL the merchandise that was purchased!!! NO more!

Unsatisfactory

I bought 2 bottle of the natural instinct and both of them are no good

Hair loss

The root touch up Color blending gel did not deliver

Hair color went black not blonde

Hair color went black not blonde

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