Roslyn C Dom

Too much single use plastic in Clairol Root Touch Up

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Tried to contact Clairol to register my dislike of single use plastic and having to throw away the plastic mixing tray and brush with every box I buy. "CHAT" doesn't work.
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Preferred solution: Company become better with excess packaging and single use plastic.

User's recommendation: Good product. Excess plastic very bad for the environment

1 comment
Guest

I've tried unsuccessfully to contact them about single use plastic. The trays can be recycled but the brushes can't.

A terrible waste. Theres no email address but I'm going to keep at it.

Anonymous
map-marker Warrington, England

Faulty hair dyes

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The natural instincts didn't work on my thicker hair so I called twice.. After the second call it was resolved with them giving me a full refund. My first call wasn't successful so that is why I didn't appreciate having to try again
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User's recommendation: I would definitely not give up and to go through pissed consumer as I don't know if that's why I was successful after second call

Shirley C Alw

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Verified Reviewer
| map-marker Hermitage, Pennsylvania

STOP MESSING WITH PRODUCTS

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I hate the new clairol, was purchasing old formula from Clairol and now they say they don't take orders for older formula. STOP MESSING WITH PRODUCTS!! Will find a new brand after using yours for 50 years
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Preferred solution: Let the company propose a solution

User's recommendation: Dont buy new Clairol formula

Anonymous
map-marker Dapto, New South Wales

Does not cover anything

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Their root touch up semi permanent is absolutely rubbish, followed exact instructions left no difference did not cover one grey hair, they cannot be contacted all their phones are disconnected and so are their emails, they should be struck off. They obviously a lot of complaints, no credible company has no contact details at all. Theyre a scam.
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User's recommendation: NEVER DON’T WASTE YOUR MONEY. SCAM.

Lana H Lmw

Needing help

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I am a disabled nanna about too do a head shave on the 4th of February for cancer and my grand children would like too dye my hair in rainbow colours too thank the nhs but too buy full hair dyes would be too much for me so am either looking for smaller cheaper dyes or a sponsor too help I don't have an email account but my daughters is melanierobertson2010@***.co.uk if you have smaller amounts to sell and I can advertise your product on the back of my mobility scooter many thanks if you can help
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Preferred solution: Let the company propose a solution

Anonymous
map-marker London, England

Compalain

Hi I have had a msg from you I am not happy with the product hair due from savers, my hair is jet black I want something done about it
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alison m Ijt
map-marker Doncaster, England

Root touch only covers normal hair colour not grey at all

i used touch up followed the instructions to the latter, the parting was fine but under my hairline where i added the mist colour after drying was still grey, tried two weeks later still grey..
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Loss:
$15

Preferred solution: Full refund

Anonymous
map-marker Dublin, Leinster

I'm so disheartened, I dyed my hair tonight using your product and it has failed to deliver what I wanted, I'm a redhead and I dyed it blonde,

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Your product failed to work on my hair, also it it took clumps of hair out of my head I am the and disgusted please contact me when you get this message regards Tara Cleary
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Maureen Z Mam

Used Clairol Natural Instincts and extremely disappointed this time

I've used this product for several months, and this time today, the application did not cover even a single grey hair.. Extremely disappointing,
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Preferred solution: I would like a replacement (no charge) box of Clairol Natural Instincts, Color 5 Medium Brown so that I can again try to cover the grey hairs.

Anonymous
map-marker Helena, Alabama

Natural instincts

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I called to ask a few questions about letting the semi-permanent hair color grow out of my hair. I have used Natural instincts "Suede" #6 for over twenty years. It has been great. I am ready to let my natural gray show. The young lady I spoke with was very helpful in answering my questions ans making suggestions. I appreciate your help. No complaints.
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Juanita S

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Verified Reviewer

Bounced a rebate check

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I received a rebate check for $9.97. I deposited it into my bank and just found out IT BOUNCED!!!! Plus then I had to pay for check and for check return. What the heck?? I cant get any answers from calling any of the numbers
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Preferred solution: Pay for YOUR bounced rebate check and the fees it cost me

Anonymous
map-marker Spring, Texas

Bald spots

I have major thinning and balding spots after using this product. I did not connect it until recently. i have used it every six weeks since covid lockdowns. Help!
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User's recommendation: avoid

cheryl l Twb

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Verified Reviewer

Ruined hair

Clairol - Ruined hair
I bought the shade medium golden brown. which turned out to be black black. I still have the box and containers there must have been a mix up with the color being put in the wrong box now I have black hair and have to have it bleached in order to get a lighter shape which is going to damage my hair more and cost me money I don't have very disappointed and upset.
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Loss:
$8

Preferred solution: Full refund

Gretchen R Qxp

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Verified Reviewer

Dissatisfied customer

In March 2020, due to beauty shops closing, I started coloring my own hair. I went to Sallys and purchased the brand and color recommended by the lady working there. I began to notice that my hair started falling out by the handfuls. I never put two and two together until yesterday when I read something on the internet about the ingredient Ethanolamine and how it makes your hair fall out, as much as 85% more than ammonia. I read the ingredient list and discovered that your product, Clairol Professional Soy 4Plex 6AA/32D contains the product Ethanolamine. I am so disappointed that Clairol would choose to use this product, knowing the damage it causes. I bought several boxes 2 months ago and didnt keep the receipt. I now have 3 unopened boxes of a bad product that I cant do anything with but throw away.
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Cons:
  • Product needs recalled
  • Destroys your hair by making it fall out

Preferred solution: Let the company propose a solution

User's recommendation: Do not purchase this product!!!

Anne S Jeb

Product was wrong color

Clairol - Product was wrong color
Clairol - Product was wrong color - Image 2
I bought root touch up at cvs and it was number 9 blonde but when I squeezed the tube out it started off blonde but then turned brown. I was like whomever filled the tube started with the wrong color and then course corrected.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Pay attention. If I used that product it would have been a disaster

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